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Frequently Asked Questions
My order was canceled because it was “high-risk.” What does that mean?
Can I modify my order?
How are your prices determined?
How will I know if my payment was received?
How much is my coin/bar worth?
How quickly are items verified once received?
What if your billing department cancels my order?
You cancelled my order even though I sent payment. Why is this?
It’s not fair, you don’t pay me when the price goes up, why should I pay when it goes down?
Market Loss Fees Explained
Do you offer storage options?
What is gold/silver ratio?
Do you have educational resources?
Can I clean my precious metals?
Do you have an affiliate program?
Do you have a referral discount/bonus?
Do you have recommended products for new investors?
Do you have a retail store?
Is my financial and personal information secure?
May I take physical delivery of my Krugerrands?
How do I sell my Krugerrands?
Where are my Krugerrands vaulted and stored?
Which refinery does IBV Gold acquire Krugerrands from?
Why should I invest in bullion Krugerrands instead of other forms of gold?
What are the risks for me when investing in gold bullion Krugerrands?
Which coins can I sell to IBV Gold?
Do Krugerrands hold VAT?
What’s the best way to store my gold?
When can I collect my order?
How long does delivery take?
Why are FICA documents required?
What payment methods are accepted?
What is legal tender coin?
Can I buy gold off-shore?
How do I know if a Krugerrand is authentic?
How many carat is a Gold Krugerrand?
What are the sizes and weight of Gold Krugerrands?
What is the difference between bullion and proof coins?
Why buy Silver?
Why buy Gold Krugerrands?
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