Question 1

My order was canceled because it was “high-risk.” What does that mean?

Accepted Answer

Risk-prevention checks for card transactions may flag higher-risk orders. If funds were charged, refunds are typically processed after cancellation. Bank transfer is often the preferred retry method.

Question 2

Can I modify my order?

Accepted Answer

Orders are usually canceled and replaced rather than modified. Cancellation can involve market-loss and/or cancellation fees.

Question 3

How are your prices determined?

Accepted Answer

Pricing is based on spot price plus product premium. Premiums vary by mint, design, and product uniqueness, as well as dealer acquisition cost.

Question 4

How will I know if my payment was received?

Accepted Answer

Order status updates and confirmation communication are provided once funds are received and processed. If delayed, support can assist with reconciliation.

Question 5

How much is my coin/bar worth?

Accepted Answer

Valuation depends on current spot price, brand, condition, and availability in your area. Contact a consultant for an exact quote.

Question 6

How quickly are items verified once received?

Accepted Answer

Most items are verified the same day they are received, though busy periods can extend this to 1–3 business days.

Question 7

What if your billing department cancels my order?

Accepted Answer

If billing cancels due to inability to authenticate payment, market-loss fees are generally not charged.

Question 8

You cancelled my order even though I sent payment. Why is this?

Accepted Answer

In some cases payment does not arrive or cannot be verified in time. Notification attempts are made, but orders may be canceled if payment is not confirmed within required timelines.

Question 9

It’s not fair, you don’t pay me when the price goes up, why should I pay when it goes down?

Accepted Answer

Cancellation requests are usually linked to down-moves in metal prices after order lock. Market-loss policy is designed to cover risk created once pricing is fixed and hedges are adjusted.

Question 10

Market Loss Fees Explained

Accepted Answer

Precious metals prices move continuously. Dealers hedge inventory and lock your order price when placed. If an order is canceled after a market move, market loss and cancellation policies may apply because the hedge position is already adjusted at order time.

Question 11

Do you offer storage options?

Accepted Answer

Yes. Secure custody and storage options are available through IBV International Vaults.

Question 12

What is gold/silver ratio?

Accepted Answer

It is the number of silver ounces needed to buy one ounce of gold: Gold spot price ÷ Silver spot price.

Question 13

Do you have educational resources?

Accepted Answer

Yes. Educational material includes investing guides and market information resources.

Question 14

Can I clean my precious metals?

Accepted Answer

It is usually best to keep bullion in original condition. Normal dulling over time typically does not prevent resale.

Question 15

Do you have an affiliate program?

Accepted Answer

Coming soon.

Question 16

Do you have a referral discount/bonus?

Accepted Answer

Coming soon.

Question 17

Do you have recommended products for new investors?

Accepted Answer

Yes. Beginner-friendly packs and popular products are available, along with an investing guide resource.

Question 18

Do you have a retail store?

Accepted Answer

Yes. You can use the local branch directory to find nearby representatives and locations.

Question 19

Is my financial and personal information secure?

Accepted Answer

Yes. Personal information is transmitted through encrypted SSL pages to help protect sensitive data.

Question 20

May I take physical delivery of my Krugerrands?

Accepted Answer

Yes. Physical delivery can be arranged, typically via insured courier, with delivery charges quoted upfront.

Question 21

How do I sell my Krugerrands?

Accepted Answer

You can instruct a sale via redemption process; settlement to your selected bank account typically occurs within 2 to 5 business days.

Question 22

Where are my Krugerrands vaulted and stored?

Accepted Answer

Holdings are kept in secure custody until collection or arranged delivery.

Question 23

Which refinery does IBV Gold acquire Krugerrands from?

Accepted Answer

Krugerrands are sourced from Rand Refinery, the official agent of the South African Reserve Bank for global Krugerrand distribution.

Question 24

Why should I invest in bullion Krugerrands instead of other forms of gold?

Accepted Answer

Krugerrands are legal tender, generally VAT-free for SA residents, minted by the SA Mint, and underwritten by the South African Reserve Bank. They are widely recognized and highly liquid.

Question 25

What are the risks for me when investing in gold bullion Krugerrands?

Accepted Answer

Main risks include market risk (price can rise or fall), liquidity risk (ability to exit), and counterparty exposure in indirect products. Physical titled ownership reduces counterparty dependency compared to unallocated structures.

Question 26

Which coins can I sell to IBV Gold?

Accepted Answer

IBV Gold buys back gold and silver bullion coins and bars.

Question 27

Do Krugerrands hold VAT?

Accepted Answer

Gold Krugerrands are legal tender coins and are generally zero-rated for VAT.

Question 28

What’s the best way to store my gold?

Accepted Answer

Use secure vault custody. Professional vault storage provides strict controls and peace of mind for bullion holdings.

Question 29

When can I collect my order?

Accepted Answer

Collection is available from selected branches once funds have reflected and subject to stock availability.

Question 30

How long does delivery take?

Accepted Answer

Delivery generally takes 3 to 5 working days, depending on your region and stock availability.

Question 31

Why are FICA documents required?

Accepted Answer

FICA documents are required in line with internal compliance policy.

Question 32

What payment methods are accepted?

Accepted Answer

EFT is accepted (no extra charge; POP should be submitted within 1 hour and release happens once funds reflect). Credit/debit cards are accepted with a 3.5% service fee.

Question 33

What is legal tender coin?

Accepted Answer

Legal tender is currency issued by a government and recognized for payment. The legal tender value is the redemption value assigned by that government.

Question 34

Can I buy gold off-shore?

Accepted Answer

Yes. Offshore branch options include London, Switzerland, and Dubai, with assistance from portfolio managers.

Question 35

How do I know if a Krugerrand is authentic?

Accepted Answer

Authenticity checks include Fisch Test measurements and mass checks, including diameter (32.77mm), mass (33.931g), thickness (2.972mm), and coin weight verification.

Question 36

How many carat is a Gold Krugerrand?

Accepted Answer

A Gold Krugerrand is 22 carat.

Question 37

What are the sizes and weight of Gold Krugerrands?

Accepted Answer

Gold Krugerrands come in 1 oz (31.1 g), 1/2 oz (15.5 g), 1/4 oz (7.8 g), and 1/10 oz (3.1 g).

Question 38

What is the difference between bullion and proof coins?

Accepted Answer

Bullion coins are linked to the metal price and typically have higher supply. Proof coins are limited-issue collector coins with special finishes and a certificate of authenticity.

Question 39

Why buy Silver?

Accepted Answer

Silver offers access to a tangible store of value with long-term upside potential. It can help protect purchasing power and diversify against currency and policy risk.

Question 40

Why buy Gold Krugerrands?

Accepted Answer

Krugerrands are the most widely held gold bullion coins in the world. They have been a practical way to own gold since 1967 and are often used as a hedge against economic uncertainty, currency devaluation, and market downturns. They are durable, minted in 22 carat gold, and easy to transport and trade.

Frequently Asked Questions